The San Diego Fire-Rescue Department (SDFD) approached Infotech seeking a way to electronically identify chronic 9-1-1 callers in the community. Infotech came up with a real time solution that helped to reveal these callers, find them appropriate care, and reduce the amount of taxpayers' money spent on false or unnecessary 9-1-1 calls.
A manual RAP program had previously existed in SDFD, but proved to be very time consuming, leaving the RAP coordinator with little time to spend in the field directly helping individuals in need. Utilizing criteria defined by the RAP coordinator, Infotech was able to build an application that electronically pinpoints and categorizes the most vulnerable population of San Diego with the click of a button. SDFD RAP coordinators can now track these callers in real time from their initial call, help them find the appropriate medical response, and allow first responders to be available for real emergencies.